Terms of Service

RobKonrad.com is operated by:

CAMA Life Consult OÜ
Ahtri Tn 12
15551 Tallinn, Estonia

Registry Code: 16891082

 

Email: public@robkonrad.com

Last Updated: 16.02.2026
 

1. Agreement to Terms

By purchasing, booking, or accessing any services provided by CAMA Life Consult OÜ (hereinafter “Company,” “we,” “us,” or “our”), you (hereinafter “Client,” “you,” or “your”) agree to be bound by these Terms of Service (hereinafter “Terms”). If you do not agree to these Terms, you may not access or use our services.
These Terms constitute a legally binding agreement between you and the Company. By engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms.

2. Services Offered

The Company provides professional advisory, consulting, and coaching services (hereinafter “Services”), including but not limited to:
  • Strategic Advisory Services – Multi-week intensive advisory engagements for leadership teams and organizations
  • Office Hours Sessions – Single-session advisory consultations
  • Focused Intensive Programs – Time-bound strategic orientation and clarity engagements
  • Speaking Engagements – Keynote presentations, workshops, and facilitated sessions
  • Other Professional Services – As mutually agreed upon in writing
All Services are provided remotely via video conferencing, email, or other digital communication platforms unless explicitly agreed otherwise in writing. Any in-person services must be arranged and confirmed in a separate written agreement.

3. Service Delivery

3.1 Remote Delivery

Unless otherwise specified in writing, all Services are delivered remotely. The Client is responsible for ensuring they have:
  • Reliable internet connection
  • Appropriate video conferencing technology (Zoom, Microsoft Teams, Google Meet, or as specified)
  • A suitable environment for confidential business discussions

3.2 Scheduling and Availability

Services are scheduled by mutual agreement. The Company will make reasonable efforts to accommodate the Client's scheduling preferences but cannot guarantee availability at all requested times.

3.3 Session Duration

Session durations are as specified in the service description. Sessions may run slightly over the scheduled time at the Company's discretion, but the Client should not expect sessions to exceed the stated duration.

3.4 Async Access

Where specified in the service offering, the Client may have asynchronous access to the Company via email, Slack, or other agreed communication channels. Response times are not guaranteed, and async access does not constitute 24/7 availability.

4. Payment Terms

4.1 Pricing

Prices for Services are as stated on the Company's website, landing pages, or as communicated in writing. All prices are in United States Dollars (USD) or Euros (EUR) as specified, unless otherwise agreed in writing.

4.2 Payment Methods

Payment may be made via:
  • Credit card or debit card (via Stripe or other payment processor)
  • Bank transfer
  • PayPal or other electronic payment methods as agreed

4.3 Payment Timing

Full payment is required before services commence unless a payment plan has been explicitly agreed upon in writing. For multi-session engagements, the Company reserves the right to require full payment upfront or to structure payment in installments as follows:
  • 50% deposit upon booking
  • 50% balance due before the first session or within 7 days of booking (whichever is earlier)

4.4 Currency and Taxes

All prices are exclusive of any applicable taxes, including but not limited to VAT, GST, or sales tax. The Client is responsible for any taxes imposed by their jurisdiction. The Company will add applicable Estonian VAT where required by law.

4.5 Late Payment

If payment is not received by the due date, the Company reserves the right to:
  • Suspend or cancel scheduled sessions
  • Charge interest on overdue amounts at a rate of 1.5% per month (or the maximum permitted by law, whichever is lower)
  • Pursue collection through legal means

5. Cancellation and Rescheduling Policy

5.1 Cancellation by Client

Cancellations made less than 24 hours before a scheduled session will be fully charged. No refund or credit will be issued for late cancellations.
Cancellations made 24 hours or more before a scheduled session may be rescheduled to a mutually agreed alternative time, subject to the Company's availability. The Company is not obligated to offer a refund for cancellations made with more than 24 hours' notice, but may, at its sole discretion, offer to reschedule the session.

5.2 No-Show Policy

If the Client fails to attend a scheduled session without prior notice (a “no-show”), the full session fee will be charged and no refund or rescheduling will be offered.

5.3 Cancellation by Company

The Company reserves the right to cancel or reschedule sessions due to unforeseen circumstances, illness, or force majeure events. In such cases, the Company will make reasonable efforts to reschedule the session or, if rescheduling is not possible, will issue a pro-rata refund for any prepaid but undelivered services.

6. Refund Policy

6.1 No Refunds

All payments for Services are non-refundable. By purchasing Services, you acknowledge and agree that:
  • No refunds will be issued for any reason, including but not limited to dissatisfaction with Services, change of circumstances, or failure to attend scheduled sessions
  • This policy applies to all Services, including multi-session engagements, single sessions, and any other offerings

6.2 Exceptions

The only exceptions to the no-refund policy are:
  • Services not delivered due to the Company's cancellation (as described in Section 5.3)
  • Services not delivered due to the Company's breach of these Terms
  • As required by applicable consumer protection law in your jurisdiction

6.3 Chargebacks

Initiating a chargeback or payment dispute without first attempting to resolve the issue directly with the Company may result in immediate termination of Services and potential legal action to recover costs.

7. Intellectual Property

7.1 Company Materials

All materials, frameworks, methodologies, documents, presentations, and other content provided by the Company (hereinafter “Company Materials”) remain the intellectual property of the Company or its licensors. The Client is granted a non-exclusive, non-transferable license to use Company Materials solely for their internal business purposes.
The Client may not:
  • Reproduce, distribute, or publicly display Company Materials without written permission
  • Use Company Materials to provide services to third parties
  • Claim ownership of Company Materials or remove any proprietary notices

7.2 Client Confidential Information

Any confidential information shared by the Client during the provision of Services will be treated as confidential and will not be disclosed to third parties, except:
  • With the Client's written consent
  • As required by law
  • To the extent necessary to provide the Services (e.g., sharing with subcontractors under confidentiality obligations)

7.3 Testimonials and Case Studies

The Company may request permission to use the Client's name, logo, and a description of the Services provided as a testimonial or case study. The Client may decline such requests, and the Company will not use the Client's information for marketing purposes without explicit written consent.

8. Limitation of Liability

8.1 No Guarantees

The Company provides advisory and consulting Services based on professional expertise and experience. However, the Company makes no guarantees regarding specific outcomes, results, or business performance resulting from the Services.
The Client acknowledges that:
  • Business results depend on many factors outside the Company's control
  • The Services are advisory in nature and do not constitute legal, financial, or medical advice
  • Implementation of any recommendations is at the Client's sole discretion and risk

8.2 Limitation of Damages

To the maximum extent permitted by law, the Company's total liability to the Client for any claims arising out of or related to these Terms or the Services shall not exceed the total amount paid by the Client to the Company for the specific Services giving rise to the claim.
The Company shall not be liable for:
  • Indirect, incidental, consequential, special, or punitive damages
  • Loss of profits, revenue, data, or business opportunities
  • Damages arising from the Client's reliance on advice or recommendations
  • Damages arising from third-party actions or omissions

8.3 Jurisdictional Variations

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, the Company's liability shall be limited to the maximum extent permitted by law.

9. Indemnification

The Client agrees to indemnify, defend, and hold harmless the Company, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable attorneys' fees) arising out of or related to:
  • The Client's breach of these Terms
  • The Client's use of the Services
  • The Client's violation of any law or regulation
  • Any third-party claims arising from the Client's implementation of advice or recommendations provided by the Company

10. Confidentiality

10.1 Mutual Confidentiality

Both parties agree to maintain the confidentiality of any proprietary or confidential information disclosed during the provision of Services. Confidential information includes, but is not limited to:
  • Business strategies, financial information, and trade secrets
  • Proprietary methodologies, frameworks, and materials
  • Personal information and sensitive business data

10.2 Exceptions

Confidential information does not include information that:
  • Is or becomes publicly available through no breach of these Terms
  • Was rightfully in the receiving party's possession prior to disclosure
  • Is independently developed without reference to the confidential information
  • Is required to be disclosed by law or court order (with prior notice to the disclosing party where possible)

11. Independent Contractor Relationship

The Company is an independent contractor and not an employee, partner, or agent of the Client. Nothing in these Terms shall be construed to create an employment, partnership, joint venture, or agency relationship between the parties.
The Company retains full control over the manner and means of providing the Services and is responsible for its own taxes, insurance, and regulatory compliance.

12. Termination

12.1 Termination by Client

The Client may terminate Services at any time by providing written notice to the Company. However, no refund will be issued for any prepaid Services, and the Client remains responsible for payment of any outstanding fees.

12.2 Termination by Company

The Company may terminate Services immediately and without refund if:
  • The Client breaches these Terms
  • The Client engages in abusive, threatening, or inappropriate behavior
  • The Client fails to make required payments
  • The Company determines, in its sole discretion, that the working relationship is no longer viable

12.3 Effect of Termination

Upon termination:
  • The Client's right to access any Company Materials or ongoing support ceases immediately
  • Any outstanding payment obligations remain due and payable
  • Sections of these Terms that by their nature should survive termination (including but not limited to confidentiality, intellectual property, limitation of liability, and dispute resolution) shall continue in effect

13. Dispute Resolution and Governing Law

13.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of law principles.

13.2 Jurisdiction

Any disputes arising out of or related to these Terms or the Services shall be subject to the exclusive jurisdiction of the courts of Tallinn, Estonia. However, the Company may, at its sole discretion, elect to pursue claims in the Client's jurisdiction.

13.3 Mandatory Arbitration

Any dispute, controversy, or claim arising out of or relating to these Terms or the Services, including the breach, termination, or validity thereof, shall be finally resolved by arbitration in accordance with the Rules of the Estonian Chamber of Commerce and Industry. The arbitration shall be conducted in English in Tallinn, Estonia. The decision of the arbitrator(s) shall be final and binding on both parties.

13.4 Informal Resolution

Before initiating any formal dispute resolution process, the parties agree to attempt to resolve any disputes informally by contacting the other party and negotiating in good faith for a period of at least 30 days.

14. Compliance with Laws

14.1 Client Compliance

The Client represents and warrants that:
  • They have the legal authority to enter into these Terms
  • Their use of the Services complies with all applicable laws and regulations in their jurisdiction
  • They will not use the Services for any unlawful purpose

14.2 Export Control and Sanctions

The Client agrees not to access or use the Services in any country or region that is subject to comprehensive sanctions by the European Union, United States, or United Nations, or if the Client is a person or entity that is subject to such sanctions.

14.3 Data Protection

The Company processes personal data in accordance with applicable data protection laws, including the EU General Data Protection Regulation (GDPR) where applicable. For more information, please refer to our Privacy Policy.

15. General Provisions

15.1 Entire Agreement

These Terms, together with any written agreements or service descriptions provided by the Company, constitute the entire agreement between the parties and supersede all prior or contemporaneous agreements, representations, or understandings (whether written or oral).

15.2 Amendments

The Company reserves the right to modify these Terms at any time. Changes will be effective upon posting to the Company's website or upon written notice to the Client. Continued use of Services after such changes constitutes acceptance of the modified Terms.
For Services purchased before a change to these Terms, the version of the Terms in effect at the time of purchase shall apply unless the Client agrees to the new Terms.

15.3 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15.4 Waiver

The failure of either party to enforce any provision of these Terms shall not constitute a waiver of that provision or any other provision. No waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party.

15.5 Assignment

The Client may not assign or transfer these Terms or any rights or obligations hereunder without the prior written consent of the Company. The Company may assign these Terms or any rights hereunder without restriction.

15.6 Force Majeure

Neither party shall be liable for any failure or delay in performance due to circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, strikes, or shortages of transportation, facilities, fuel, energy, labor, or materials.

15.7 Notices

All notices required or permitted under these Terms shall be in writing and delivered via:
  • Email to the address provided by the Client at the time of booking
  • Registered mail to the Company's address listed at the beginning of these Terms
Notices shall be deemed received:
  • If by email, upon transmission (provided no delivery failure notice is received)
  • If by registered mail, upon the earlier of actual receipt or five (5) business days after mailing

15.8 Language

These Terms are executed in English. Any translation is provided for convenience only. In the event of any conflict between the English version and a translated version, the English version shall prevail.

16. Consumer Rights (EU/UK/Australia)

16.1 EU and UK Consumers

If you are a consumer located in the European Union or United Kingdom, you may have additional rights under local consumer protection laws, including:
  • The right to cancel certain contracts within 14 days (the “cooling-off period”) under the EU Consumer Rights Directive or UK Consumer Contracts Regulations
  • However, by booking Services and agreeing to these Terms, you expressly request that Services commence immediately and you acknowledge that you will lose your right to cancel once Services have been fully performed

16.2 Australian Consumers

If you are a consumer located in Australia, nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified by agreement.

16.3 German Consumers

If you are a consumer located in Germany, certain provisions of these Terms (including but not limited to the limitation of liability and the no-refund policy) may be subject to mandatory German consumer protection laws (BGB). In the event of any conflict, German consumer protection law shall prevail.

17. Acknowledgment and Acceptance

By purchasing, booking, or accessing any Services provided by CAMA Life Consult OÜ, you acknowledge that:
  • You have read and understood these Terms
  • You agree to be bound by these Terms
  • You have the legal capacity to enter into a binding contract
  • All information you have provided is accurate and complete
If you do not agree to these Terms, you must not use or access the Services.

18. Contact Information

For questions about these Terms or the Services, please contact:
 
CAMA Life Consult OÜ

Ahtri Tn 12

15551 Tallinn, Estonia
Email: public@robkonrad.com
Website: https://www.robkonrad.com